{"id":3,"date":"2022-07-19T17:17:14","date_gmt":"2022-07-19T17:17:14","guid":{"rendered":"https:\/\/www.experientialjourneys.com.au\/sri-lanka\/?page_id=3"},"modified":"2025-08-18T06:31:45","modified_gmt":"2025-08-18T01:01:45","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.experientialjourneys.com.au\/sri-lanka\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\r\n<h1><b>Privacy Policy<\/b><\/h1>\r\n<span style=\"font-weight: 400;\">\r\n<\/span> <b>Last Updated:<\/b><span style=\"font-weight: 400;\">15.03.25\u00a0<\/span>\r\n<h3><b>1. Introduction<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">Experiential Journeys Pty Ltd (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit<\/span><a href=\"https:\/\/www.experientialjourneys.com.au\/\"> <span style=\"font-weight: 400;\">https:\/\/www.experientialjourneys.com.au<\/span><\/a><span style=\"font-weight: 400;\"> (the \u201cSite\u201d) or make a booking with us.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">We comply with the <\/span><b>Australian Privacy Act 1988<\/b><span style=\"font-weight: 400;\"> and the <\/span><b>Australian Privacy Principles (APPs)<\/b><span style=\"font-weight: 400;\"> regarding the collection, use, and storage of personal information.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">By using our Site, you consent to the practices outlined in this policy.<\/span>\r\n<h3><b>2. Personal Information We Collect<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">When you visit or interact with our Site, we may collect the following types of personal information:<\/span>\r\n\r\n<b>2.1 Device Information (Automatically Collected)<\/b>\r\n\r\n<span style=\"font-weight: 400;\">We automatically collect certain details about your device and browsing behavior, including:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your <\/span><b>IP address<\/b><span style=\"font-weight: 400;\">, browser type, time zone, and referring\/exit pages<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pages viewed, products\/services browsed, and how you interact with the Site<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Information collected via <\/span><b>cookies, log files, web beacons, tags, and pixels<\/b><\/li>\r\n<\/ul>\r\n<b>2.2 Booking &amp; Payment Information<\/b>\r\n\r\n<span style=\"font-weight: 400;\">When you book a tour or attempt to make a purchase, we collect:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Personal details<\/b><span style=\"font-weight: 400;\"> (Name, email, phone number, billing address)<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Payment details<\/b><span style=\"font-weight: 400;\"> (Credit\/debit card details, transaction records)<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Booking preferences<\/b><span style=\"font-weight: 400;\"> (Tour selections, dates, special requests)<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">We refer to this as <\/span><b>\u201cOrder Information.\u201d<\/b>\r\n\r\n<b>Third-Party Payment Processing:<\/b><b>\r\n<\/b><span style=\"font-weight: 400;\"> Payments are processed securely through <\/span><b>[Payment Processor Name]<\/b><span style=\"font-weight: 400;\">. We <\/span><b>do not store full credit card details<\/b><span style=\"font-weight: 400;\">; they are handled by our payment provider. You can review their privacy policy here: [Insert Link].<\/span>\r\n<h3><b>3. How We Use Your Personal Information<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">We use your personal information to:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Process bookings<\/b><span style=\"font-weight: 400;\"> and provide tour services<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Communicate with you<\/b><span style=\"font-weight: 400;\"> regarding your reservation or inquiries<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Prevent fraud<\/b><span style=\"font-weight: 400;\"> and unauthorized transactions<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improve our website<\/b><span style=\"font-weight: 400;\"> and enhance user experience<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Send marketing emails<\/b><span style=\"font-weight: 400;\"> (if you\u2019ve opted in) about special offers and new tours<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">You may opt out of marketing emails anytime by clicking the \u201cunsubscribe\u201d link or contacting us at <\/span><b>info@experientialjourneys.com.au<\/b><span style=\"font-weight: 400;\">.<\/span>\r\n<h3><b>4. Sharing Your Information<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">We <\/span><b>do not sell<\/b><span style=\"font-weight: 400;\"> your personal information. However, we may share it with:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Service providers<\/b><span style=\"font-weight: 400;\"> (e.g., tour guides, payment processors, analytics providers) to deliver our services<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Legal authorities<\/b><span style=\"font-weight: 400;\"> if required by law, court order, or to protect our legal rights<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Marketing partners<\/b><span style=\"font-weight: 400;\"> (such as Google &amp; Facebook) for targeted advertising (see Section 5)<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">We ensure that third-party providers comply with <\/span><b>data protection regulations<\/b><span style=\"font-weight: 400;\"> when handling your information.<\/span>\r\n<h3><b>5. Behavioral Advertising &amp; Tracking<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">We use cookies and third-party tools to provide <\/span><b>personalized advertising<\/b><span style=\"font-weight: 400;\">. For details on how this works, visit:<\/span><span style=\"font-weight: 400;\">\r\n<\/span><a href=\"http:\/\/www.networkadvertising.org\/understanding-online-advertising\/how-does-it-work\"> <span style=\"font-weight: 400;\">Network Advertising Initiative<\/span><\/a><span style=\"font-weight: 400;\">.<\/span>\r\n<h5><\/h5>\r\n<b>Opt-out options:<\/b>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facebook:<\/span><a href=\"https:\/\/www.facebook.com\/settings\/?tab=ads\"> <span style=\"font-weight: 400;\">https:\/\/www.facebook.com\/settings\/?tab=ads<\/span><\/a><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Google:<\/span><a href=\"https:\/\/www.google.com\/settings\/ads\/anonymous\"> <span style=\"font-weight: 400;\">https:\/\/www.google.com\/settings\/ads\/anonymous<\/span><\/a><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digital Advertising Alliance:<\/span><a href=\"http:\/\/optout.aboutads.info\/\"> <span style=\"font-weight: 400;\">http:\/\/optout.aboutads.info\/<\/span><\/a><\/li>\r\n<\/ul>\r\n<b>Do Not Track:<\/b><b>\r\n<\/b><span style=\"font-weight: 400;\"> We do not alter our data collection and use practices if we detect a <\/span><b>Do Not Track<\/b><span style=\"font-weight: 400;\"> signal from your browser.<\/span>\r\n<h3><b>6. Your Rights &amp; Choices<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">If you are an <\/span><b>Australian resident<\/b><span style=\"font-weight: 400;\">, you have the right to:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Request access<\/b><span style=\"font-weight: 400;\"> to the personal information we hold about you<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ask for corrections<\/b><span style=\"font-weight: 400;\"> if your data is inaccurate<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Request deletion<\/b><span style=\"font-weight: 400;\"> of your personal information (subject to legal retention requirements)<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">To exercise these rights, contact us at <\/span><b>info@experientialjourneys.com.au<\/b><span style=\"font-weight: 400;\">.<\/span>\r\n<h3><b>7. International Data Transfers<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">We operate in <\/span><b>Australia<\/b><span style=\"font-weight: 400;\"> but may store or process data in <\/span><b>other countries<\/b><span style=\"font-weight: 400;\"> (e.g., USA, Canada). We ensure that international data transfers comply with applicable privacy laws.<\/span>\r\n<h3><b>8. Data Retention<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">We retain booking-related personal data for at least <\/span><b>7 years<\/b><span style=\"font-weight: 400;\"> to comply with legal and tax obligations. Non-transactional data (e.g., marketing preferences) is retained until you opt out.<\/span>\r\n<h3><b>9. Security of Your Information<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">We implement industry-standard security measures to protect your personal information. However, no online platform is 100% secure. Please contact us immediately if you suspect unauthorized access to your data.<\/span>\r\n<h3><b>10. Children\u2019s Privacy<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">Our services are <\/span><b>not intended for children under 13<\/b><span style=\"font-weight: 400;\">. If we learn that we have collected personal data from a child without parental consent, we will delete it.<\/span>\r\n<h3><b>11. Changes to This Policy<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">We may update this Privacy Policy periodically. Any changes will be posted on this page with the <\/span><b>last updated date<\/b><span style=\"font-weight: 400;\">.<\/span>\r\n<h3><b>12. Contact Us<\/b><\/h3>\r\n<span style=\"font-weight: 400;\">If you have any questions, requests, or complaints about this Privacy Policy, please contact us:<\/span>\r\n\r\n<span style=\"font-weight: 400;\">\ud83d\udce7 <\/span><b>Email:<\/b><span style=\"font-weight: 400;\"> info@experientialjourneys.com.au<\/span><span style=\"font-weight: 400;\">\r\n<\/span><span style=\"font-weight: 400;\"> \ud83d\udccd <\/span><b>Address:<\/b><b>\r\n<\/b><span style=\"font-weight: 400;\"> Experiential Journeys Pty Ltd<\/span><span style=\"font-weight: 400;\">\r\n<\/span><span style=\"font-weight: 400;\"> Suite 5, 242 Hawthorn Road, Caulfield VIC 3161, Australia<\/span>\r\n<h5><\/h5>\r\n[\/vc_column_text][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Privacy Policy Last Updated:15.03.25\u00a0 1. Introduction Experiential Journeys Pty Ltd (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;) is committed to protecting&#8230;<\/p>\n","protected":false},"author":483,"featured_media":14413,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy - Experiential Journeys<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.experientialjourneys.com.au\/sri-lanka\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Experiential Journeys\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Privacy Policy Last Updated:15.03.25\u00a0 1. 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